Frequently Asked Questions

CNGate is a Content Delivery Network (CDN) service that helps accelerate your website by caching content on servers distributed globally. This reduces latency and improves loading times for your visitors.

Simply register an account, bind your credit card for automatic billing, and add your website domain. We'll provide you with DNS records to update, and your site will be accelerated through our global network.

We do not offer a free trial. CNGate operates on a pay-as-you-go model where you only pay for the bandwidth you actually use. You can start with a minimum recharge and scale based on your needs.

CNGate uses a pay-as-you-go model. We charge based on bandwidth usage. When your balance falls below the threshold (default: NT$100), we automatically charge your bound credit card (default: NT$300) to keep your service running. Usage fees for all your hosts are calculated and deducted daily at 00:00.

We currently accept credit cards through our secure payment provider PAYUNi. All card information is encrypted and stored securely.

Yes, you can customize both the minimum balance threshold and the recharge amount in your account settings. However, the minimum recharge amount is NT$100.

Visit the Transactions page from your dashboard to see all your payment and usage history, including automatic recharges and bandwidth consumption.

After logging in, go to "Add Host" in your dashboard. Enter your domain name and origin server IP address. We'll provide you with our CDN IP address. Simply update your A/AAAA records at your DNS provider to point to our provided IP address.

DNS changes typically propagate within 24-48 hours, but can sometimes be visible within a few hours. You can check the status in your dashboard.

You need to update your A record (for IPv4) or AAAA record (for IPv6) to point to the CDN IP address we provide. This should be done at your current DNS provider where your domain is managed.

Yes, we provide free SSL certificates for all websites using our CDN. HTTPS is automatically enabled once your domain is verified.

We use PAYUNi, a certified payment gateway, to handle all credit card transactions. Your card information is tokenized and encrypted. We never store your full card number on our servers.

You can unbind your credit card from your account settings, but please ensure you have sufficient balance to avoid service interruption.

Click on "Forgot Password" on the login page, and we'll send you a password reset link to your registered email address.

Yes, we implement industry-standard security measures including encryption, secure authentication, and regular security audits to protect your data.

If your balance falls below the minimum threshold, we'll automatically charge your bound credit card. If the payment fails, your service may be temporarily suspended until payment is successful.

We strive for 99.9% uptime. Our global infrastructure ensures redundancy and reliability for your website.

You can reach us through our contact form, email us at [email protected], or call us at +886 4 8712109 during business hours.

Due to the nature of our pay-as-you-go service, we generally don't offer refunds. However, if you believe there was a billing error, please contact our support team and we'll investigate.