CNGate

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Terms of Service

Last Updated: January 2024

1. Service Description

CNGate (hereinafter referred to as "the Service") is a Content Delivery Network (CDN) service platform that provides website acceleration, DDoS protection, SSL certificate management, and related services. By using the Service, you agree to comply with the following terms.

2. Account Registration and Management

2.1 Users must provide truthful, accurate, and current personal information for registration.

2.2 Users are responsible for maintaining the confidentiality of their account password and for all activities conducted using that account.

2.3 If you discover any account compromise or security issue, you must notify us immediately.

2.4 We reserve the right to suspend or terminate accounts that violate the Terms of Service.

3. Acceptable Use Policy

Users may not use the Service to engage in the following activities:

  • Distribute illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content
  • Infringe upon the intellectual property rights or other rights of others
  • Distribute viruses, trojans, or other malicious code
  • Conduct phishing, fraud, or other illegal activities
  • Interfere with or disrupt the normal operation of the Service
  • Violate any applicable laws or regulations

4. Pricing Plans and Billing

4.1 Service fees are calculated monthly and must be paid in advance.

4.2 Usage exceeding plan limits will be billed additionally according to published rates.

4.3 All fees are exclusive of taxes. Users are responsible for any applicable taxes.

4.4 Except as required by law or in special circumstances, paid fees are non-refundable.

5. Service Level Agreement (SLA)

5.1 We commit to providing 99.9% service availability.

5.2 Planned maintenance will be announced in advance and is not counted as downtime.

5.3 We are not liable for service interruptions caused by force majeure events.

6. Data Protection and Privacy

6.1 We value user privacy. For details, please refer to our "Privacy Policy."

6.2 Users are responsible for backing up important data. We are not liable for data loss.

6.3 We may provide necessary information in response to lawful requests from law enforcement authorities.

7. Intellectual Property Rights

7.1 All content, features, and technology of the Service are owned by us or used under license.

7.2 Users retain intellectual property rights to content they upload.

7.3 Users grant us the right to use, store, and transmit their content for the purpose of providing the Service.

8. Disclaimer of Warranties

8.1 The Service is provided "as is" without any express or implied warranties.

8.2 We are not liable for indirect damages including service interruptions, data loss, or lost profits.

8.3 Our liability is limited to the amount of fees paid by the user for the Service.

9. Amendments to Terms

9.1 We reserve the right to modify the Terms of Service at any time.

9.2 Material changes will be communicated to users via email or website announcement.

9.3 Continued use of the Service constitutes acceptance of the modified terms.

10. Service Termination

10.1 Users may terminate their use of the Service at any time.

10.2 We may terminate service to specific users for violation of terms or other reasons.

10.3 Upon service termination, user data will be handled according to our data retention policy.

11. Governing Law and Jurisdiction

11.1 These Terms are governed by the laws of the Republic of China (Taiwan).

11.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Taipei District Court in Taiwan as the court of first instance.

12. Contact Information

If you have any questions regarding the Terms of Service, please contact us:

Email: [email protected]

Support Email: [email protected]

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