Privacy Policy

Last Updated: January 2024

1. Privacy Policy Overview

CNGate (hereinafter referred to as "the Company," "we," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our services, you agree to the terms of this Privacy Policy.

2. Information Collection Scope

We may collect the following types of information:

2.1 Personally Identifiable Information

• Name
• Email address
• Company name
• Contact phone number
• Billing address

2.2 Technical Information

• IP address
• Browser type and version
• Operating system
• Access time and date
• Referring URL
• Cookie information

2.3 Usage Information

• Website traffic data
• Bandwidth usage
• API call logs
• Error logs
• Performance metrics

3. How We Use Information

We use collected information for the following purposes:

• Provide, maintain, and improve our services
• Process transactions and send related notifications
• Respond to customer service requests and support needs
• Send technical notices, updates, and security alerts
• Analyze usage trends to improve user experience
• Detect, prevent, and address technical issues
• Prevent fraud and abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

We will not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• As necessary to provide services you requested (e.g., payment processing)
• To comply with legal requirements, court orders, or government requests
• To protect our rights, property, or safety
• In the event of a company merger, acquisition, or asset sale

5. Cookie Usage

5.1 We use cookies and similar technologies to:

• Maintain login status
• Remember user preferences
• Analyze website traffic and usage
• Provide security features

5.2 You may refuse cookies through your browser settings, but this may affect the use of certain features.

6. Data Security

6.1 We employ industry-standard security measures to protect your personal information:

• SSL/TLS encrypted transmission
• Encrypted data storage
• Regular security audits
• Access control and authentication
• Firewall and intrusion detection systems

6.2 While we strive to protect your information, no method of transmission or storage is 100% secure.

7. Data Retention

7.1 We will retain your personal information for the period necessary to provide our services.

7.2 When no longer needed, we will securely delete or anonymize your information.

7.3 Certain information may need to be retained for longer periods due to legal requirements.

8. User Rights

You have the following rights regarding your personal information:

• Access and obtain a copy of your personal information
• Correct inaccurate information
• Request deletion of personal information
• Object to or restrict information processing
• Data portability (obtain data in machine-readable format)
• Withdraw consent

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover such information, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and stored on servers outside your country or region. By using our services, you consent to such transfers.

11. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies.

12. Privacy Policy Changes

12.1 We may update this Privacy Policy from time to time.

12.2 Material changes will be notified to you via email or prominent notice on our website.

12.3 Continued use of the service after changes take effect constitutes acceptance of the new Privacy Policy.

13. Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please contact us:

CNGate Privacy Team

Email: [email protected]

Support Email: [email protected]

Contact Form: Online Contact Form

14. Data Protection Officer

To contact our Data Protection Officer, please send an email to: [email protected]